Information We Collect
When you contact us about emergency water extraction, we collect information you choose to provide, such as your name, phone number, email address, service address, and details about your water damage or service request.
Our website may also collect basic technical information, including your IP address, browser type, device information, pages visited, and the date and time of your visit.
How We Use Information
We use your information to respond to your questions, discuss your service needs, arrange and provide service, and communicate with you about your request.
We also use it to operate and improve our website, protect our business and customers, and meet legal obligations. We do not use your contact information for unrelated marketing without an appropriate legal basis or your consent where required.
Cookies and Tracking
Our website may use cookies and similar technologies to remember preferences, support site functions, and understand how visitors use the site.
You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Analytics and Third-Party Tools
We may use analytics or website service providers to understand site traffic, maintain the website, and support customer communications. These providers may collect technical information through cookies or similar tools.
Third-party services handle information under their own privacy policies. We encourage you to review those policies when you use their services.
Data Sharing and Disclosure
We do not sell your personal information. We share it with service providers who help us operate our business or deliver services, and only as needed for those purposes.
We may also disclose information when required by law, to respond to valid legal requests, or to protect the rights, safety, and property of our customers, team, or business.
Data Retention
We keep personal information for as long as needed to respond to your request, provide service, maintain business records, resolve disputes, and meet legal requirements.
When information is no longer needed for these purposes, we take reasonable steps to delete it or remove identifying details.
Data Security
We use reasonable administrative and technical safeguards to protect the information we handle. No website or electronic transmission is completely secure, so we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit some forms of processing.
To make a privacy request, contact us using the information below. We may need to verify your identity before responding, and applicable law may affect what we can provide.
Children's Privacy
Our website and services are intended for adults, not children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, contact us so we can review and address the request.
Changes to This Policy
We may update this policy as our practices or legal requirements change. We will post the updated version on this page and revise the effective date above.